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| Customer Reviews: | | Average Customer Review: ( 11 customer reviews )
Write an online review and share your thoughts with other customers.
Most Helpful Customer Reviews
20 of 20 found the following review helpful:
 No Support May 10, 2006
By NLMC
"Carol"
I just received the New Print Shop 21 Pro Publisher Deluxe to replace my Print Shop 12 which I lost. I loved Print Shop 12. It was easy to work with and the clip art was great. After installing the new Print Shop 21 I had needed customer support for this product. I was having trouble with getting online to retrieve the clip art. About half of all the clip art on this program you have to retrieve by going online. (I have dial up service on my computer)I went online (from another computer with DSL) to receive customer service as suggested and got nowhere. I finally called their 800 number to try and get help from there but guess what, you're referred back to their website with no support. They tell you to email them describing what the problem is and they will get back with you ASAP. Well, they sure did get back with me. They told me to go back to their website again. They just keep bouncing you around in circles and you get nowhere. I did get a couple of (GET LOST!) phone numbers from them but you have to pay $2.95 a minute to talk to someone. I am really disappointed in their product this time and especially their customer service. Excuse me, THERE IS NO CUSTOMER SERVICE! I have ordered their version 20 from e-bay in hopes that it will work a little better then the new version. I will be boxing up my new program and sending it back for a refund. I should have listened to everyone else who rated this product. Seems like all of the ratings so far are very poor and I've just added one more. :(
21 of 22 found the following review helpful:
Lots more money for nothing............. Mar 04, 2006
By A. Romano
"Editor"
This program is useless. I wanted to upgrade from MS Publisher as I edit a 16 page newsletter. I can see no difference between Printshop Publisher and the $30 reg. printshop programs. At least nothing that I would use on a regular basis. Besides the money difference, I am having a problem with fonts changing. It seems when you want to open a legal document which you have spent hours creating, you can't open without first changing the printer settings. If you do, it defaults to letter size and changes all of your fonts to smaller sizes. When you have worked for hours on a design, you don't want to have to go back in to correct all of these changes. I have written several times to the company and gotten no response, so evidentally their customer service is as useless as their product. I have used Printshop at home for at least 6 years and upgraded annually, but am very sorry that I recommended it to my company. I feel responsible for their needless purchase.
18 of 19 found the following review helpful:
Broderbund Print Shop 21 Pro Publisher Deluxe Jan 15, 2006
By Wesley M. Schoenberg
"wess144"
This was alot of money for what this program offered.
Many other print shop programs can do many of the things that this program can do but for alot less money. Not happy with this program at all!!!!
16 of 19 found the following review helpful:
not happy Feb 07, 2006
By wonder time
"tennesseereader"
Program inexplicably sometimes does not load part of the menu needed to access art. Unlike other users in reviews I read elsewhere, I LOVE access to online art -- it's very fast with my cable connection and is much less of a pain because you're not always switching out disks (invariably the art you want is on a different disk than the one you just put in). However, this is no good if you can't access it (see first sentence above). I think I found a fix on their website, but, holy cow, there's like 200 steps to it. Also, I wish someone would come up with clip art that you don't have to keep coming out and going back in to get something new. Wish I could access, for example, art straight from WordPerfect (because who is crazy enough to use Microsoft anymore?)
6 of 6 found the following review helpful:
Software is defective! Aug 29, 2006
By D. Odem
"starbooks baby"
As a previous reviewer stated, part of the menu does not load. For every one time it does load, there are 6 or 8 times it doesn't. I have tried rebooting many many times and it does not help. This software is not worth the money or the trouble. I will be sending it back for a refund. Also, there is no information included in the box to explain how to use to CDs, installation, etc. Very dissapointed!
See all 11 customer reviews on Amazon.com
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