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| Customer Reviews: | | Average Customer Review: ( 51 customer reviews )
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Most Helpful Customer Reviews
125 of 128 found the following review helpful:
 Version 21....WHY ????? Dec 15, 2005
By W. J. Eisner
I've been using Print Shop for many, many years, primarily to make greeting cards and note cards. I've upgraded as upgrades became available and today upgraded from version 20 to version 21 deluxe. I also use Norton A/V which has been around for many years and is in very widespread use.
It seems that the two are almost terminally incompatible. PS v. 21 has many projects that are only available online and must be downloaded. There are many of these in the Printed Greeting cards and constitute all of the projects in the Photo Picture Cards and the Creative Touch cards.
Although, at the price charged for this software, EVERYTHING SHOULD BE ON THE CD"S AND SHOULD NOT REQUIRE ADDITIONAL DOWNLOADING, when downloading is tried, you will get the message "The online server can not deliver the file".
When you search their nearly non-existent technical support section, for a solution, you are told "It has been found that certain software security systems do not allow communication between your computer and Broderbund's file servers. You will need to contact your security software's company for information on how to allow this communication or SIMPLY DISABLE THE SOFTWARE TO ALLOW IT." (Emphasis mine)
It thus seems that the makers of PS 21 (Broderbund? Encore? RiverDeep?) could not be bothered to work out these incompatibilities with one of the most popular and widely installed anti-virus software programs on the market and put their program on the market anyway. Their solution to the inevitable incompatibility which they knew full well existed: Simply disable your anti virus protection......and risk having your system destroyed.
Is this worth paying them another $42 for a questionable upgrade?
I plan to uninstall v.21 and return it tomorrow; stay with v. 20 and cross Broderbund off my list for all future purchases of this type of software.
79 of 80 found the following review helpful:
MANY BUGS NO SUPPORT Dec 28, 2005
By Tom California
"Experienced software user"
I have owned and used all printshop versions. This is the worst out of the box. I purchased version 21 for epson r300 printing and this is the only thing that works. When I tried to merge addresses with a card project, the program crashed. The solution in the knowledge base did not work. After 2 request over 2 weeks, I received an email that informed me that they did not at this time have a solution. The work around was to print labels without pictures. The sole purpose of this program is to print labels with pictures. I finally reinstalled 20 to be able to print lables with picture with addresses. There were several other problems and again the solution in the knowledge base did not work.
This acts like a beta version. It appears to be released too soon. Support is terrible. Wait for a later version of 21 which hopefully fixes these problems.
38 of 38 found the following review helpful:
Broderbund Print Shop 21 Deluxe Mar 26, 2006
By S. H. Yeaman
"computer lover"
This is the worst print program I have ever used. I had 20 and loved it but it was misplaced. The box says all kinds of things on 21 that are impossible because you have to down load the images, most of them, from the internet and gee, guess what! They are impossible to download! I am totally dissapointed and angry. Also you cannot get help from Broderbund. There is no such thing as customer service there!
30 of 30 found the following review helpful:
JUNK! Apr 15, 2006
By Eilatan
It's ridiculous that you can only install one cd out of the four. The website is no help. DO NOT WASTE YOUR MONEY! Installation sucks, tech help is awful. It's getting returned.
27 of 27 found the following review helpful:
GARBAGE!!! (I gave one star, because 0 was not an option) Dec 21, 2005
By Justin Shelley
I created a calendar and attempted to print it. After weeks of trouble shooting, I finally managed to get one of their snotty techs to tell me that it was "normal" for a one-page document to send 500MB worth of data to the printer. Good luck getting that to work. My calendar file sends 3GB (not MB) to the print spooler. I have managed a work around (only because I have worked as a computer tech for most of my life), but it takes me THREE HOURS to print a 12-page document on a laser printer. This program is not even worth the space it takes up in the garbage can!!!
See all 51 customer reviews on Amazon.com
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